We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. 

To start a return, you can contact us at sales@spv-cv-trailer.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at sales@spv-cv-trailer.com.

Damages and issues 
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Products return must be in new & resalable condition. They will be inspected upon receipt.

Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.

Shipping Charges are non-refundable. This includes shipping to customer address & back to our warehouse. Any order with free shipping will be assessed standard shipping charges.

Exchanges 
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

CUSTOMS DUTIES & CLEARANCE

In some cases, VAT (Value Added Tax), other taxes, customs and/or duty fees required by your destination country. These additional charges for taxes or customs clearance charges are the responsibility of the recipient. We does not offer refunds or accept returns for for recipients' failure to pay customs fee or taxes.

If Customs clearance procedures are required, delays may occur, which may affect our original delivery estimation time. We is not responsible for any packages held by a country's Customs Office.

 

Refunds 
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

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